Professional services

DON’T OUTSOURCE TRUST TO AI – USE AI TO SCALE TRUSTWORTHY ADVICE

The next big scandal in professional and financial services may not begin with fraud or negligence. It may begin with a regulator asking a simpler, more damaging question: who, exactly, owned the AI output? The AI opportunity is real, but only if your clients and regulators still trust you on the other side. And no one is exempt from the trust question.

The professional challenge

Growth, globalisation and industrialisation are tempting strategies for professional service firms. But, unless properly managed they can put at risk what made firms successful in the first place.

London Business School

Anchors in a professional storm

Professional service firms — the ones traditionally hired to help other businesses — have increasingly found themselves in rough waters. They must ensure that they have anchors to keep them from drifting into turbulent waters that could destroy them.

London Business School